I ordered a dozen softshells to be shipped second day air. Crabville processed my order and shipped it out with all the necessary info coming via email. UPS screwed up and did not deliver until Day three. Crabs were still in excellent shape. Ice packs were still at least quarter to a half frozen. Well I was disappointed the crabs didn’t come that second day, crabVille did everything right. Looking forward to placing another order with them.